Beware bogus Dyson engineer scam operating locally


It’s a brave man that vacuums his cat. Image from Pookles Cat.

Gosh, it’s all been bad news and warnings this week – I hate bringing you folks bad news, but sadly I have to again now as I’ve been contacted by a reader who’s rightly very worried about a cold-calling scam involving bogus ‘engineers’ offering discount servicing for your Dyson vacuum cleaner.

I hadn’t heard of this before, but having now done some research,it seems worryingly common. Which? have an article about the problem here, and Dyson themselves reassure customers here.

Reader Gina wrote:

Dear Bob,

I though I would let you know about a scam that is happening at the moment in the local area. On Tuesday night I was cold called by a man who said he was from Dyson saying that their engineers would be in Brownhills on Thursday and would be able to service your vacuum cleaner for £14.99 instead of the usual price of £40.00.

I thought this was good so I have booked a slot for this morning. I was told by the man called Connor that one of three engineers called either Gary, Thomas or Daniel will call and will have identification with them.

After thinking about it yesterday I felt uneasy and contacted Dyson direct who said under no circumstances do they cold call customers and there are none of their engineers in Brownhills or the surrounding area on Thursday or any other day and the identification these men have is fake.

Please ask people to be careful as I have arranged for these people to go to my Moms this morning between 9.00 and 12.00 and I and quite worried.

Best wishes

How worrying – I’m sorry to hear about this, and that you very much for the tipoff. I am, of course, happy to share this with readers of the blog.

Dyson say they won’t ever cold call customers offering them anything, as one would expect from such a respectable, well known bard. They ask that victims of this practice or those who have been called contact Dyson themselves and let them have details, as this helps them take action – you can call them on0800 298 0298.

Here’s what they say on the matter:

Genuine Dyson engineers are on hand to support you

Dyson engineers clock up over three million miles a year visiting homes and workplaces to carry out service and repair work. They drive Dyson vans, wear a Dyson uniform and carry a Dyson ID. Call or email us if your Dyson vacuum is not functioning properly. A Dyson engineer will only visit you if you’ve pre-arranged a visit through our contact centre.

We don’t ask anyone else to call you on our behalf

If someone calls you to talk about your Dyson vacuum, check that they’re from Dyson. Unauthorised companies are cold-calling UK households – offering to carry out service or repair work. Because we are the UK’s best-selling vacuum manufacturer, there’s a one in three chance they will speak to a Dyson owner.

Unscrupulous sales tactics

Some unscrupulous businesses are making speculative calls offering cheap services. They offer to service Dyson vacuums for sums as little as £20. However, customers have told us that these visits actually end up costing them up to £150. Poor workmanship carried out by these engineers can also invalidate your guarantee. They regularly use fake parts that don’t function properly and can cause damage that won’t be covered by your guarantee. There are even examples where the visitor has sabotaged Dyson vacuums in order to sell new machines.

Dealing with bogus engineers

If you think you have been contacted by a bogus engineer, or would like some help or advice, please email askdyson or call a Dyson expert free on 0800 298 0298 (open from 8.00am to 8.00pm Monday – Friday, and 8.00am to 6.00pm Saturday and Sunday). The information we gather helps us build legal cases against companies employing misleading or fraudulent business practices. We also work with Trading Standards to stop companies operating illegally.

It’s good practice never to buy at the door or from any kind of cold call – please advise your friends and any elderly or vulnerable relatives about this. You can always call West Midlands Police on 101, or Trading Standards at Walsall Council on 03454 04 05 06.

Thanks to Gina for the heads – reader information like this is vital and very much appreciated.

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8 Responses to Beware bogus Dyson engineer scam operating locally

  1. Ade Reid says:

    Just remember if it sounds to good to be true it probably is a scam.dont get sucked into this one..

  2. John Wilson says:

    I live near Ashbourne, Derbyshire, and we had a call a couple of days ago from an outfit calling itself TVM East Midlands. They claimed to have a list of all Dyson owners and wanted to service our Dyson vacuum cleaner. We’ve never owned a Dyson so I said “This sounds like a scam to me” at which point the phone went down at the other end

  3. Maya says:

    Omg I’m so scared. These people called me on my phone and I fell into their trap. I have booked them to come to my house and just realised now that they are scammers. I don’t know what to do and I’m terrified, does anyone know if the ‘engineers’ did come to Gina’s house? I’m so scared

  4. Gail says:

    This is still ongoing I’m afraid. Another one based in Stafford and called SJ Homecare called and made an appointment with my elderly mother yesterday. I googled the company name and got nothing except bad reviews, so have cancelled and requested my mother’s name is removed from their call list. I’ve also informed my mum’s neighbours, and asked them to call the police if they do turn up. How do these people sleep at night?

    • Sophie says:

      Thanks for the warning!! They have just called me too!! Googling their name bought up this post!!! I’m glad I didn’t fall for it and would advise others to be really vigilant!!

  5. co says:

    New name, same dirty sticks. Now calling themselves OCW Servicing. Based at same premises as before with same number, same sales pitch as I got last time.

  6. Valerie says:

    I have been contacted today and it seem good offer.when checked on it realise it was scam and quickly cancelled it.

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