Something a bit odd took place behind Silver Court yesterday, Friday 6th January, at just before 5pm – reader and old pal of the blog Marie who lives nearby filled my in with the details as the story unfolded, and the whole thing left me a bit bewildered.
For those of you who don’t know, behind Silver Court, which lies just off Brownhills High Street, there is a service road providing access to the houses that form the upper floors of the Court. The service road is currently being reworked as part of the housing development between it and the canal. This isn’t really a through road, just an access drive, that leaves Silver Street just past Farmfoods on the left.
Somehow, yesterday evening, an articulated lorry bearing the Tesco name in huge lettering found itself in that service road, then got very, very stuck when the hapless driver tried to extricate it.
This, you might think, is an easy mistake to make if you don’t know the area, and indeed, many drivers of such HGVs are agency workers, and often don’t know their routes well.
I’m sharing this with you because several odd things happened. One of them was that I tried to contact Tesco about this via Twitter. Their customer service reps on social media couldn’t have been less interested, disowning the vehicle, and pointing out that it was operated by a company called… ‘Well Driven’. I kid you not:
So despite having a stuck wagon causing local difficulties for residents, bearing the Tesco brand, it was not their problem. Repeated attempts to get Tesco customer service to respond in any helpful manner failed.
I wonder if – heaven forbid – the wagon had been opened and contents vanished, if they’d have been so laissez faire? I somehow doubt it very much.
Either way, the fact that Tesco didn’t seem to be much bothered for their operation’s impact on local communities doesn’t come as a surprise.
I called “Well Driven’ – they denied any responsibility and weren’t interested either. I don’t know what the opposite of a convoy actually is, but it seems we’d got one.
Meanwhile, Marie was watching as the driver managed to extract the trailer, but seemed to get his tractor unit into worse difficulties:
I tried further with Tesco online but got nowhere. Later in the evening, someone turned up to help the driver get his truck out with planks of wood and wedges under the wheels. It seems, after some difficulty and several hours, the wagon was freed, and disappeared into the night.
This was the scene this morning, with quite a bit of damage:
Now, I’m not sure what you can draw from all this but if you’re involved in some strife with a lorry marked Tesco, it’s nothing to do with them, clearly – and should you try and find out who the operators are, you look set to be in for quite a hard time.
Paul Simon wrote the wonderful ‘Mean Individual Stranded in a Limousine’ (which was wonderfully covered by Michelle Shocked) – we had a lorry driver stranded in a HGV…
Moreover, how on earth did the driver come to be stuck there, and what chance is there of the company responsible for him putting any of the damage right, or perhaps sorting out decent route training?
Answers on a postcard to…
I’d love to hear from Tesco about this, but I shan’t hold my breath. BrownhillsBob at Googlemail dot com.
Cheers to Marie for all the photos and running commentary.
I would bet a fiver that truck is operated by Tesco, no Tesco subcontractors have Tesco sign writing on the tractor unit, for example, Stobart, Wincanton, etc. etc., furthermore there is no one trading as “Well Driven” holds a current operators licence, someone was pulling your leg whilst they looked for a lump of 4×3 to hit the driver with, remember, this was one of the new class of professional driver with driver CPC !!, mmm, every little helps.
Interesting that 0845 7 22 55 33 used (way back) to be registered as a Tesco customer service number, which if you were cute and used saynoto 0870 converted to a landline number, belonging to tesco of 01382-812 026. Well Driven has been described on the Tesco Fb pages as ‘one of our departments’ and drivers referred to ‘as one of our drivers’ and the only company called Well Driven that I could find, is relatively new (2015) and has nothing to do with vehicles and is a one man director company. Tesco speak with forked tongue and taking into account the damage done, they need to pay on both counts.
Apart from the odd visit to the local little tesco I have boycotted Tesco since April, due entirely to their dreadful customer service. It’s cost them thousands from me. If only everyone did the same for a while, they might actually take note.
Superb – thanks, Linda.
99% sure the vehicle in question delivers from the Lichfield DC.
50/50 chance that the driver was Tesco or was supplied by the agency.
Tesco Lichfield only use one agency: Driving+. (part of the Staffline group)
I believe the “Well Driven” reference is more than likely to be in reference to the sticker on the back of the vehicles.
(Well driven, call **** *** *** if not)